BB&T in 237 East Mountain Street

Customer Reviews about BB&T:

• ★ ☆ ☆ ☆ ☆
  Very poor service ! I entered this branch at 2:56, it is now 3;40 and I still am waiting for some help as I need to access my safe deposit box!!!!!!!
  By Hannah Virga, June 30, 2017
• ★ ☆ ☆ ☆ ☆
  If you bank with BB&T I recommend NOT doing it at this branch! Seems like every time I have been there in the last year they have had new employees which is probably why I have experienced so many problems lately. For instance, It took three business days (actually 5 days because of the weekend) for this branch to track down a check that I took for a deposit; which they stated was put into SOMEONE ELSES ACCOUNT "by mistake". How do you deposit something wrong when I hand you my bank card that links to my account???? Next issue, a couple weeks ago they transferred money between our business account to our personal account over the phone after verify who I was. This week they state that's against "Company Policy"band refused completely. Also, I took a business check that an elderly lady paid with to our company for services we performed. The customer choose to not fill out the the "Pay to the order of" portion of the check so the company name was spelled correctly. I filled this information in for her at her request! The bank refused to accept the check stating I fraudulently filled it out, because the hand writing was different, like I was a criminal but gave me back "this fraudulent check". If you think it's fraudulent why give it back to me? I didn't ask them to cash it, just deposit it! They told me I would have to have the customer rewrite us a check. I have done this numerous other times with business checks that customers left the "pay to the order of" blank but today it was a problem!?!? My point is, you never know what you will get when you show up at this location! Policies changed daily just like the employees! Stay clear of this place and if you must bank with BB&T use the other branch in Kernersville on Harmon Lane in front of Walmart! Hopefully they are trained better then this circus!
  By K. Orr, April 16, 2017

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